Positive shift in employee engagement

Written by Gerard O'Hanlon. Posted in News

Career opportunities, employee recognition and the reputation of an organisation are the top engagement drivers across the globe.

 “Business leadership as well as HR programmes that meet the needs of specific employee segments contributed to the upward shift in engagement levels. However, with one out of every four people not engaged worldwide, more needs to be done. As the economy improves, retaining top talent is going to be difficult. Now is the time for organisations to measure and gain insights on engagement drivers and to start doing the work necessary to improve engagement.

“Our research shows that organisations with higher engagement have significantly higher total shareholder return than the average company, so organisations that focus on what matters most in connecting employees to their work will emerge as leaders – and the others will be left behind.”
Pete Sanborn, co-president of global compensation and talent at Aon Hewitt.


After years of declining employee engagement levels around the world, a new analysis released today by Aon Hewitt, the global human resource solutions business of Aon plc (NYSE:AON), showed a positive global shift in employee engagement – or emotional and intellectual involvement in the workplace.
Aon Hewitt’s 2012 Global Engagement report, which analysed the employee engagement trends of more than 3,100 organisations representing 9.7 million employees worldwide, found that 58 percent of employees were engaged in 2011, up from 56 percent in 2010.

Aon Hewitt’s analysis showed improvements in employee perception scores in three key areas in 2011:
• Effective leadership at the business unit/division level was 61 percent, up from 54 percent in 2010
• People/HR practices creating a positive work environment was 53 percent, up from 47 percent in 2010
• Perceiving relationships with customers as rewarding was 75 percent, up from 70 percent in 2010

The analysis also showed a decline in three key perception scores in 2011:
• Effective communication was 42 percent, down from 46 percent in 2010
• Innovation was 52 percent, down from 55 percent in 2010
• Workplace safety and security was 75 percent, down from 78 percent in 2010

 “Our clients are becoming increasingly sophisticated in analysing engagement results by region and business unit. We are cascading the results and insights further into organisations so that companies can implement targeted actions that will have the most impact on the engagement levels of discrete employee populations.”

Re-engaging the Workforce
2012 will be a challenging year for employers in this category as a result of limited career development and advancement opportunities. Now, more than ever, organisations must communicate clear career paths, prepare employees for the next role and provide lateral growth opportunities for key employees.
• Recognition: analysis shows that recognising the extra effort employees have given in a tough business climate by providing feedback and positive reinforcement will pay dividends – and it often comes at no cost to the organisation.
• Organisational reputation: People want to be part of a respected and winning team. Analysis found that European and North American employees are more concerned about their company’s reputation and what it stands for in the market versus recognition.

Employees join organisations that have a reputation as a best employer, and they are also engaged by working for a best employer. This driver is about connecting employees to the company, the mission and the work beyond financial business performance, and showing them how their work experience cannot easily be replicated elsewhere.
Communication: Analysis shows that effective and engaging communication resonates with employees in rationally, emotionally and behaviorally relevant ways.
Corporate communication is the primary connection point between the majority of employees and executive leadership. Employee perceptions of communication declined in 2011. As companies recovered from the recession, they likely became less focused on clear and consistent communication from leaders. Messages usually break down at the mid-management or immediate manager level so it is important for the leaders to continue to provide clear messages about business objectives, challenges and what is required of employees.

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